The Right Hand for the Ranch
The remarkable turnaround that he brought about after riding to the rescue of The Country Club at DC Ranch has earned Excellence in Club Management Award recognition for Paul Skelton.
The remarkable turnaround that he brought about after riding to the rescue of The Country Club at DC Ranch has earned Excellence in Club Management Award recognition for Paul Skelton.
As Club Manager of The Loxahatchee Club, Michael A. Chase, Jr., is so dedicated to his craft that he’ll put serving members over attending dinners held in his own honor—and that’s why he’s earned Rising Star recognition, as part of the 2012 Excellence in Club Management Awards.
Most clubs have stemmed the tide of declining membership ranks, and many managers are talking about an influx of new members.
After serving for seven years as GM/COO of Hamilton Farm Golf Club, where his leadership helped the Gladstone, N.J., property earn Platinum Club status and be recognized as the 2012 New Jersey PGA Club of the Year, he will begin his new responsibilities at Colleton River, located in Bluffton, S.C., in May.
The 2012 recipients of the Excellence in Club Management (ECM) awards, co-sponsored by Club & Resort Business and the McMahon Group, were honored during a special reception, dinner and ceremony held in the University Club Atop Symphony Towers, in conjunction with the Club Managers Association of America’s annual conference in San Diego.
Author and speaker Ian Altman detailed his impressions of the Delray Beach, Fla., club in an article that illustrated the importance of “attunement.” After visiting the club, Altman noted how its approach to customer service and attention to detail created an ideal experience that “made every guest feel like a member, and every member feel like a guest.”
A determined, all-in approach to strategic planning and facilities improvement paid off for Royal Oaks CC, well before the final nails had been struck.
The recession sent wake-up calls to all clubs—and left loud-and-clear messages about the critical need to properly define, and respect, the distinct roles and duties of owners, Board members, committees and managers.