You’re a manager at a California club that commands a $175,000 initiation fee; has a beautiful, park-style golf course with spectacular views of San Francisco Bay and the city’s skyline; is surrounded by an open space preserve that protects it from any encroaching development; doesn’t have any building more than 50 years old; has a steady pool of prosperous, [...]
Troon Golf Honors Associates for Outstanding PerformanceTroon Golf, a leading golf course management company, has recognized the following individuals for outstanding performance in 2006: Hrad The “General Manager of the Year” award went to Jack Hrad of St. James Plantation, located near Southport, N.C. Hrad was nominated by the facility’s owner for leading his team to revenue improvements and through [...]
Unseasonably warm and dry weather in much of the country (see story, pg. 10) had many golfers on the links later than usual in 2006. Facilities in the Northeast, for example, averaged about 400 rounds in December 2006, versus 100 rounds in December 2005. The overall 16.7 percent increase in December rounds pushed the year-end figure up 0.8 [...]
Two of the 2006 Excellence in Club Management Awards co-sponsored by McMahon Group, Inc. and Club & Resort Business were presented last month. (ABOVE LEFT) Frank Vain, McMahon Group President, presented to Rick Sussman, CCM, General Manager of Sharon Heights Golf & Country Club, Menlo Park, Calif. (ABOVE RIGHT) Bill McMahon, Jr., McMahon Group Vice President of Marketing, presented to Michael J. McCarthy, [...]
Someone sent me a troubling article from the February 2007 issue of Reader’s Digest. It was the magazine’s “You Be the Judge” feature, where the facts of a court case are outlined, the reader is encouraged to think about where the fault lies, and then the actual verdict is revealed. The case outlined in this installment started with the question, [...]
Good managers never forget to remind the people in their front lines about doing the little things right. Whether it’s in your golf operation, foodservice, or any other operating area, attention to detail is what will turn an average experience into a memorable one for your members and guests. Conversely, when details are overlooked or ignored, poor results are sure [...]
Castle and Cooke-owned Saddle Creek Resort (C&RB, December 2006 ), near Copperopolis, Calif., has launched its completely redesigned Web site (www.SaddleCreek.com ). Designed as a one-stop information resource for Saddle Creek residents, guests, prospective real estate buyers and corporate events planners, the revamped site features: • Dynamically updated information about special rates, packages and real estate options • Online access [...]
Billy Casper Golf (BCG) will assume operations of Bear Creek Golf Club in Dallas, and already has made a number of enhancements to service levels and course conditions. In addition to bringing in new staff, BCG is planning an array of capital investments to enhance everything from course conditions to clubhouse and infrastructure projects. BCG is also revamping the facility’s [...]
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