Big Club Manager is Watching

by C&RB Staff (editor@clubandresortbusiness.com)
May 2008
 

As at many clubs, staff at Plantation Golf & Country Club in Venice, Fla. is often called away from the main reception area to tend to specific needs. To help provide more consistent customer service at its Membership Services front desk when its receptionist is needed elsewhere, Plantation installed a wireless monitoring system that now allows back-up personnel in the club’s offices to know when a member needs assistance at an unattended station. Members are much happier with the immediate attention and reduced wait time.